Why Won’t My Nexus 5x Turn On: Troubleshooting Tips and Solutions

The Nexus 5x, a beloved smartphone by Google, sometimes encounters the frustrating issue of not turning on. It can be a perplexing situation, especially when you’re not sure what could have caused it. This article aims to provide troubleshooting tips and potential solutions to help you understand why your Nexus 5x won’t turn on and guide you towards getting it back up and running.

Common Causes Of Nexus 5X Not Turning On

If your Nexus 5X is not turning on, there could be a number of common causes that you should check before seeking professional support or considering a replacement. One primary reason could be that the battery is completely drained, so try connecting your device to a power source and charging it for at least 30 minutes before attempting to turn it on again. Another possibility is a software issue, which might require a reset or software update.

Additionally, you should ensure that the power button is not stuck or physically damaged, preventing it from registering your commands. Faulty charging cables or power adapters can also be a culprit, so try using a different cable and adapter to see if it makes a difference. It is also worth checking if your device is overheated, as this can cause it to shut down and refuse to turn back on until it cools down.

By addressing these common causes, you may be able to troubleshoot the issue and get your Nexus 5X to turn on again without the need for professional assistance.

Checking The Battery Level On Your Nexus 5X

When your Nexus 5X refuses to turn on, the first step in troubleshooting is to check the battery level. It’s possible that your device has simply run out of battery power. To check the battery level on your Nexus 5X, follow these steps:

1. Connect your device to a charger: Plug in your Nexus 5X using the original charger that came with the device. Make sure the charger is properly connected to an electrical outlet.

2. Check for charging indicator: Look for a small LED light on your Nexus 5X near the USB port or the power button. This LED light should indicate that your device is charging. If you don’t see any charging indicator, there may be a problem with the charger or charging port.

3. Wait for a few minutes: Leave your Nexus 5X connected to the charger for at least 10-15 minutes. Sometimes, if the battery is completely drained, it takes a few minutes for the charging process to begin.

4. Power on your device: After waiting for a sufficient amount of time, try turning on your Nexus 5X by pressing and holding the power button for a few seconds.

If your Nexus 5X still doesn’t turn on after following these steps, there might be other underlying issues that require further troubleshooting.

Resetting Your Nexus 5X

Resetting your Nexus 5X can often resolve issues that prevent it from turning on. This process involves wiping all data and restoring your phone to its original factory settings. Before proceeding, it’s important to note that this will erase everything on your device, so make sure to back up any important data beforehand.

To reset your Nexus 5X, follow these steps:

1. Press and hold the Power button on your phone.
2. Tap the “Power off” option when it appears on the screen.
3. Once your device is turned off, press and hold the Volume Down button and the Power button simultaneously.
4. Release the buttons when the Google logo appears on the screen.
5. Use the Volume buttons to navigate and highlight the “Recovery mode” option, then press the Power button to select it.
6. When an Android logo with an exclamation mark appears, press and hold the Power button, then tap the Volume Up button once.
7. Use the Volume buttons to highlight and select the “Wipe data/factory reset” option.
8. Confirm the reset by selecting “Yes” and wait for the process to complete.
9. Once the reset is done, select the “Reboot system now” option.

After your Nexus 5X restarts, it should hopefully turn on and function normally. If the problem persists, consider exploring the other troubleshooting tips mentioned in this article.

Safe Mode: Troubleshooting With Minimal Apps Running

Safe mode is a useful tool for diagnosing issues with your Nexus 5X by running it with only the essential apps and services. This mode helps to identify if any third-party apps are causing problems, allowing you to resolve the issue more efficiently.

To enter safe mode on your Nexus 5X, press and hold the Power button until the Power off option appears. Then, press and hold the Power off option until a pop-up appears, asking if you want to reboot your device in safe mode. Tap “OK” to confirm.

Once in safe mode, observe if your Nexus 5X turns on without any issues. If it does, it suggests that a third-party app is causing the problem. You can then start uninstalling recently installed or suspicious-looking applications one by one, restarting your device each time, until the issue is resolved.

However, if your Nexus 5X still fails to turn on in safe mode, it indicates a more significant problem. Proceed to the next troubleshooting step to rule out other possible causes.

Charging Issues: Ensuring Proper Power Supply

When your Nexus 5X refuses to turn on, it could be due to charging issues. If the power supply is not providing enough power or if there is a problem with the charging cable or port, your phone may not be able to turn on.

Start by checking the charging cable and port for any physical damage or debris. Ensure that the cable is securely connected to both the charger and the phone. If you have access to another charger, try using that to see if the issue is with your current charger.

Sometimes, the battery may be completely drained, and it may take a while for the phone to display any signs of charging. Leave your Nexus 5X connected to the charger for at least 15-30 minutes to see if it responds. If it still doesn’t show any signs of life, try a different power outlet or USB port to rule out power supply issues.

If you have tried these troubleshooting steps and your Nexus 5X still won’t turn on, it may be necessary to contact professional support for further assistance.

Software Update Problems: Resolving Conflicts On Your Nexus 5X

Software updates are essential for the proper functioning of any device, including the Nexus 5X. However, at times, these updates can create conflicts that prevent your phone from turning on. If you are facing such issues, here are some troubleshooting tips to consider.

First, try to boot your Nexus 5X in recovery mode by pressing and holding the power and volume down buttons simultaneously. From the recovery menu, select “wipe cache partition” and wait for the process to complete. Restart your device and check if it turns on.

If the problem persists, you may need to perform a factory reset. Keep in mind that this will erase all data on your device, so it is crucial to have a recent backup. To proceed with the factory reset, boot your device in recovery mode and select “factory data reset.”

Another option is to manually flash the factory image on your Nexus 5X. You can find the appropriate factory image for your device from the official Google website. Follow the instructions provided to flash the image using a computer.

If these steps do not resolve the issue, you may want to consider contacting professional support or visiting an authorized service center for further assistance with your Nexus 5X.

Hardware Malfunctions And Potential Fixes

Hardware malfunctions can be one of the reasons why your Nexus 5X is not turning on. Here are some potential fixes to try before seeking professional support:

1. Check the power button: Sometimes, a stuck power button can prevent your device from turning on. Gently press and release the power button a few times to ensure it is not stuck or damaged.

2. Inspect the charging port: A faulty charging port can also cause issues with powering on your Nexus 5X. Use a flashlight to check for any debris or damage inside the port. If necessary, gently clean the port using compressed air or a soft brush.

3. Replace the battery: Over time, batteries can lose their capacity to hold a charge. If your Nexus 5X is not turning on despite charging, it is worth considering replacing the battery. Consult your user manual or seek professional assistance for this task.

4. Disconnect external accessories: Sometimes, external accessories like headphones or USB devices can interfere with the device’s power. Disconnect any connected accessories and try turning on your Nexus 5X again.

Remember, if none of these potential fixes resolve the issue, it might be time to reach out to professional support for further assistance with your Nexus 5X.

Contacting Professional Support For Nexus 5X Troubleshooting

If you have exhausted all the troubleshooting tips and solutions mentioned above and your Nexus 5X still won’t turn on, it may be time to seek professional support. Contacting the official customer support or service center for Nexus devices can be a valuable step in resolving the issue.

Professional support can provide you with expert guidance specific to your Nexus 5X model and its unique technical aspects. They have access to comprehensive diagnostic tools and resources that can help identify and rectify the root cause of the problem.

When contacting professional support, be prepared to provide them with detailed information about the issue you are facing, any troubleshooting steps you have already taken, as well as your device’s model and software version.

Remember to check if your device is still under warranty, as this can provide you with additional support options or even a free repair or replacement if needed.

Reaching out to professional support will ensure that you receive the most accurate and efficient assistance in resolving your Nexus 5X turning on problem.


FAQ 1:

Q: Why won’t my Nexus 5x turn on at all?

A: There could be several reasons for your Nexus 5x not turning on. First, ensure that the battery is charged. If it is charged but still won’t turn on, try performing a hard reset by holding down the power button for about 15 seconds. If this doesn’t work, it could indicate a more serious hardware issue that may require professional assistance.

FAQ 2:

Q: What should I do if my Nexus 5x gets stuck on the Google logo when turning on?

A: If your Nexus 5x gets stuck on the Google logo during startup, try performing a soft reset by holding down the power button for about 30 seconds until the device restarts. If this doesn’t resolve the issue, you can try booting your phone into recovery mode and wiping the cache partition. If the problem persists, it might be necessary to perform a factory reset. However, be aware that a factory reset erases all data on your device, so ensure you have backed up your important files.

FAQ 3:

Q: Why does my Nexus 5x keep turning off randomly?

A: If your Nexus 5x keeps turning off unexpectedly, it could be due to software or hardware issues. Start by checking if any recently installed apps may be causing the problem. Uninstall any suspicious apps and see if the issue persists. If not, it could be a hardware-related issue such as a faulty battery or power button. Try calibrating the battery or replacing it if necessary. If all else fails, seeking professional help might be the best solution.


In conclusion, if your Nexus 5X is experiencing power issues and won’t turn on, there are several troubleshooting tips and solutions to consider. These include simple steps like checking the charging cable and ensuring the device is properly charged, as well as more advanced methods like performing a factory reset or contacting customer support. By following these tips and solutions, you can hopefully resolve the issue and get your Nexus 5X up and running again.

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