How to Restart My Samsung When the Screen is Not Working: Quick Fixes and Solutions

If you’re facing the frustrating issue of a non-responsive screen on your Samsung device, don’t panic just yet. There are several quick fixes and solutions that can help you restart your Samsung when the screen is not working. Whether it’s due to a software glitch or a hardware problem, this article will provide you with easy-to-follow steps to get your device up and running again.

Restarting Samsung When The Screen Is Unresponsive

Restarting your Samsung device is often the first step to troubleshoot a unresponsive screen. This simple solution can help resolve various issues that may be causing the screen to stop working. To restart your Samsung when the screen is unresponsive, follow these steps:

1. Press and hold the power button on your Samsung device.
2. Keep holding the power button until the device vibrates and the Samsung logo appears on the screen.
3. Release the power button and wait for the device to fully restart.

Sometimes, a temporary software glitch or a frozen app can cause the screen to become unresponsive. Restarting the device can help eliminate these issues by closing all running apps and refreshing the system. It is recommended to perform a restart before attempting any other troubleshooting steps.

If the screen continues to be unresponsive after a restart, you can try additional solutions such as performing a soft reset, troubleshooting a frozen screen, or utilizing safe mode. These methods can help resolve more complex issues that may be affecting the screen functionality on your Samsung device.

2. Performing a soft reset to fix screen issues

Performing a soft reset is a simple yet effective way to fix screen issues on your Samsung device. This method helps in resolving minor glitches and temporary software-related problems that may be causing the screen to not work properly.

To perform a soft reset, you need to press and hold the power button and volume down button simultaneously for about 10-15 seconds until the device restarts. This will force the device to restart and refresh the system, potentially resolving any screen-related issues.

A soft reset can help if the screen is frozen, unresponsive, or displaying unusual behavior. It is recommended to try this method before attempting more advanced troubleshooting steps.

However, it is important to note that a soft reset will not erase any data or settings on your device. It is a safe and convenient way to troubleshoot screen problems without the need for professional assistance or potentially losing any important data.

If the screen issue persists after performing a soft reset, you may need to explore other troubleshooting methods or consider seeking professional assistance.

Troubleshooting A Frozen Samsung Screen

A frozen Samsung screen can be a frustrating and worrisome experience, but there are several troubleshooting steps you can take to resolve the issue. First, try pressing and holding the power button for about 10-15 seconds. This may force the device to restart and resolve the frozen screen problem.

If that doesn’t work, you can try performing a force restart by simultaneously holding the power button and volume down button for about 10 seconds. This will simulate a battery pull and may help unfreeze the screen.

In some cases, a frozen screen may be caused by a specific app. To troubleshoot this, try booting your Samsung device into safe mode by pressing and holding the power button, then tapping and holding on the “Power off” option until “Safe mode” appears. If the screen works properly in safe mode, it indicates that the problem is likely caused by a third-party app, and you can try uninstalling recently downloaded or updated apps to resolve the issue.

If none of these troubleshooting steps work, you may need to consider further solutions, such as clearing cache partition or performing a factory reset. It is recommended to backup your data before proceeding with these steps.

Utilizing Safe Mode To Resolve Screen Problems

When your Samsung screen is not working, one effective solution is utilizing safe mode. Safe mode allows you to boot your device with only the essential system apps running, bypassing any third-party apps that may be causing the issue.

To enter safe mode on your Samsung device, start by pressing and holding the Power button until the options menu appears on the screen. Next, press and hold the Power Off option until you see the safe mode prompt. Tap on “Safe Mode” to initiate the process.

Once in safe mode, check if the screen is working properly. If it is, the problem may stem from a recently installed app. To identify the culprit, uninstall apps one by one, starting with the most recently added.

If the screen remains unresponsive in safe mode, the issue may be caused by a system glitch or hardware problem. In this case, consider performing a soft reset or a factory reset to resolve the issue. If the problem persists, it is advisable to seek professional assistance from a Samsung service center or authorized technician.

Clearing Cache Partition To Fix Screen Glitches

Clearing the cache partition on your Samsung device can be a helpful solution when you are experiencing screen glitches or unresponsiveness. The cache partition stores temporary files and data that allow your phone to load apps and processes quickly, but over time this data can become corrupted or outdated, resulting in performance issues.

To clear the cache partition, start by turning off your Samsung device. Then, press and hold the volume up button, power button, and home button simultaneously until the Samsung logo appears on the screen. Next, release all the buttons and use the volume down button to navigate to the “Wipe cache partition” option. Use the power button to select it, and then confirm your selection by selecting “Yes.” Finally, wait for the process to complete and then select the “Reboot system now” option.

Clearing the cache partition will not delete any personal data, but it can help resolve screen glitches and improve overall performance. If the screen issues persist, you may need to consider other troubleshooting methods or seek professional assistance.

Performing A Factory Reset As A Last Resort For Screen Issues

Performing a factory reset is a last resort when all other methods fail to fix the screen issues on your Samsung device. This procedure restores the phone to its original factory settings, erasing all the data and settings you have on your device. It is important to note that performing a factory reset will delete all your personal information, so it is crucial to back up your data before proceeding with this method.

To perform a factory reset, go to the Settings app on your device. Scroll down and select “Backup and Reset” or “General Management.” From there, choose “Factory Data Reset” or “Reset” and follow the on-screen prompts to complete the process.

Keep in mind that a factory reset will erase all the apps, files, and settings installed on your device, including any potential software bugs causing the screen issues. Therefore, this method is often effective in resolving stubborn screen glitches or unresponsiveness.

If the screen still doesn’t work after a factory reset, it is recommended to seek professional assistance as there might be a hardware-related problem that requires expert attention.

Software Updates And Their Impact On Screen Functionality

Software updates play a crucial role in maintaining the optimal performance of your Samsung device, including the screen functionality. Updates typically include bug fixes, performance enhancements, and security patches. In many cases, screen issues can be resolved simply by installing the latest software update.

By regularly checking for updates and installing them on your Samsung device, you can ensure that any existing software bugs or glitches affecting the screen are addressed. Manufacturers often release updates specifically targeting screen-related problems, so updating your device’s software can potentially resolve unresponsive or malfunctioning screen issues.

To check for software updates on Samsung devices, go to the Settings menu, then select Software Update and tap on Download and Install. Ensure that your device is connected to a stable Wi-Fi network and has sufficient battery power before initiating the update.

It is essential to note that although software updates can improve the overall performance and fix various issues, they may not always resolve complex hardware-related screen problems. In such cases, seeking professional assistance should be considered as a viable option.

Seeking Professional Assistance For Persistent Screen Problems

If you have tried all the aforementioned troubleshooting methods and your Samsung’s screen is still not working, it may be time to seek professional assistance. Persistent screen problems can often indicate a hardware issue that requires expert attention.

One option is to contact Samsung customer support or visit an authorized service center. They have trained technicians who can diagnose the problem and offer solutions. Keep in mind that if your device is still under warranty, they will likely repair or replace it at no cost to you.

Alternatively, you can consult with a third-party repair service. Ensure that they specialize in Samsung devices and have a good reputation. Before choosing a service, check online reviews and ask for recommendations from friends or family who have had similar issues resolved.

By seeking professional assistance, you can avoid potentially causing further damage to your device and ensure that the underlying issue is correctly diagnosed and resolved. Remember, it is always better to rely on experts when it comes to intricate technical problems.


1. How can I restart my Samsung when the screen is not working?

If your Samsung device’s screen is unresponsive or not working, you can try a simple restart. To do this, press and hold the power button for about 10 seconds until the device powers off. After that, press the power button again to turn it back on. This quick restart can often resolve minor software glitches causing the screen to not respond.

2. What should I do if my Samsung screen remains unresponsive after a restart?

If your Samsung device’s screen is still not working even after a restart, you can try a forced reboot. Depending on the Samsung model, you can perform a forced reboot by pressing and holding a combination of buttons. Typically, it involves holding down the power button and the volume down button simultaneously for about 10-15 seconds until the device restarts. This method can help overcome more stubborn software issues causing screen unresponsiveness.

3. Is there any other solution to fix my Samsung screen if a restart doesn’t work?

If a simple restart or forced reboot doesn’t resolve the unresponsive screen issue on your Samsung device, you can try connecting it to a computer via USB. This way, you might be able to access your device’s files and perform necessary troubleshooting. Additionally, seeking assistance from a certified Samsung technician or contacting Samsung support can provide further solutions and guidance tailored to your specific device model and situation.


In conclusion, when faced with a non-responsive screen on a Samsung device, there are several quick fixes and solutions available to restart the device. From force restarting the phone to using the hardware keys or employing recovery mode, these methods can effectively address the issue. Additionally, using professional software such as the UltFone Android System Repair tool can provide a reliable solution to fix any underlying software problems. By following these steps, users can regain control of their Samsung device and resume normal functionality.

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