In today’s fast-paced business world, effective communication is the key to success. With the advancement of technology, various telecommunication services have emerged to ensure seamless communication. Two such services are call forwarding and call diverting, which are often considered synonyms. However, there are significant differences between the two. In this article, we will explore the concepts of call forwarding and call diverting, their differences, and how they can benefit your business.
Understanding Call Forwarding
Call forwarding is a telecommunication service that allows you to redirect incoming calls from one phone number to another. This service is often used by businesses to ensure that customer calls are answered promptly, even when the main phone line is busy or unavailable. Call forwarding can be set up in various ways, such as:
Types Of Call Forwarding
- Unconditional Call Forwarding: This type of call forwarding redirects all incoming calls to a specified phone number, regardless of the time of day or the status of the main line.
- Conditional Call Forwarding: This type of call forwarding redirects incoming calls to a specified phone number only when the main line is busy or unavailable.
- Call Forwarding Busy (CFB): This type of call forwarding redirects incoming calls to a specified phone number only when the main line is busy.
- Call Forwarding No Answer (CFNR): This type of call forwarding redirects incoming calls to a specified phone number when the main line is not answered after a specified number of rings.
Call forwarding can be set up on various devices, such as landlines, mobile phones, and voice over internet protocol (VoIP) systems. The process of setting up call forwarding varies depending on the device and the service provider.
Understanding Call Diverting
Call diverting is a telecommunication service that allows you to redirect incoming calls from one phone number to another, but with a twist. Call diverting allows you to divert incoming calls to a different phone number only when you are unavailable or unable to answer the call. Call diverting can be set up on various devices, such as landlines and mobile phones.
Types Of Call Diverting
- Immediate Divert: This type of call diverting redirects incoming calls to a specified phone number immediately, without ringing the main line.
- Deferred Divert: This type of call diverting allows the main line to ring for a specified number of times before diverting the call to a specified phone number.
Call diverting is often used by individuals and small businesses to ensure that incoming calls are answered promptly, even when they are unavailable.
Key Differences Between Call Forwarding And Call Diverting
While both call forwarding and call diverting allow you to redirect incoming calls, there are significant differences between the two services.
Difference In Purpose
The primary purpose of call forwarding is to ensure that incoming calls are answered promptly, even when the main line is busy or unavailable. Call forwarding is often used by businesses to manage a high volume of incoming calls.
On the other hand, the primary purpose of call diverting is to ensure that incoming calls are diverted to a different phone number only when the main line is unavailable. Call diverting is often used by individuals and small businesses to manage a low volume of incoming calls.
Difference In Setup
Call forwarding and call diverting are set up differently. Call forwarding can be set up on various devices, such as landlines, mobile phones, and VoIP systems. Call diverting, on the other hand, can only be set up on a few devices, such as landlines and mobile phones.
Difference In Cost
Call forwarding and call diverting have different cost structures. Call forwarding often requires a monthly subscription fee, as well as per-minute charges for forwarded calls. Call diverting, on the other hand, often has a lower monthly subscription fee, as well as lower per-minute charges for diverted calls.
Benefits Of Call Forwarding And Call Diverting
Both call forwarding and call diverting offer several benefits, including:
- Improved Customer Service: Call forwarding and call diverting ensure that incoming calls are answered promptly, even when the main line is busy or unavailable.
- Increased Productivity: Call forwarding and call diverting allow businesses to manage incoming calls more efficiently, freeing up staff to focus on other tasks.
- Reduced Missed Calls: Call forwarding and call diverting reduce the number of missed calls, resulting in improved customer satisfaction and increased sales.
| Features | Call Forwarding | Call Diverting |
|---|---|---|
| Purpose | To ensure that incoming calls are answered promptly | To divert incoming calls to a different phone number when the main line is unavailable |
| Setup | Can be set up on various devices, such as landlines, mobile phones, and VoIP systems | Can only be set up on a few devices, such as landlines and mobile phones |
| Cost | Often requires a monthly subscription fee, as well as per-minute charges for forwarded calls | Often has a lower monthly subscription fee, as well as lower per-minute charges for diverted calls |
Conclusion
Call forwarding and call diverting are two telecommunication services that allow you to redirect incoming calls from one phone number to another. While both services have similar features, there are significant differences between them. Call forwarding is often used by businesses to manage a high volume of incoming calls, while call diverting is often used by individuals and small businesses to manage a low volume of incoming calls.
By understanding the differences between call forwarding and call diverting, you can choose the best service for your business needs. Whether you choose call forwarding or call diverting, both services offer several benefits, including improved customer service, increased productivity, and reduced missed calls.
In conclusion, call forwarding and call diverting are two powerful tools that can help you manage incoming calls more efficiently. By choosing the right service, you can improve customer satisfaction, increase productivity, and drive business growth.
Choosing The Right Service For Your Business
When choosing between call forwarding and call diverting, consider the following factors:
- Your Business Needs: If you receive a high volume of incoming calls, call forwarding may be the best option for your business. If you receive a low volume of incoming calls, call diverting may be the best option.
- Your Budget: Call forwarding and call diverting have different cost structures. Consider the cost of each service and choose the one that fits your budget.
- Your Devices: Call forwarding can be set up on various devices, while call diverting can only be set up on a few devices. Consider the devices you use and choose the service that is compatible with them.
By considering these factors, you can choose the best service for your business needs and improve customer satisfaction, increase productivity, and drive business growth.
Getting Started With Call Forwarding And Call Diverting
Getting started with call forwarding and call diverting is easy. Here are the steps to follow:
- Contact Your Service Provider: Contact your service provider to inquire about their call forwarding and call diverting services.
- Choose the Right Plan: Choose the plan that best fits your business needs. Consider the number of incoming calls you receive, your budget, and the devices you use.
- Set Up the Service: Set up the service by following the instructions provided by your service provider.
By following these steps, you can get started with call forwarding and call diverting and improve customer satisfaction, increase productivity, and drive business growth.
What Is Call Forwarding?
Call forwarding is a feature that allows incoming calls to a specific phone number to be redirected to a different phone number or device. This feature can be used to forward calls to a variety of destinations, including landlines, mobile phones, and even voicemail. Call forwarding can be set up manually or automatically through a variety of methods, including dialing special codes or using online management tools.
Call forwarding is often used by individuals and businesses that need to manage calls from multiple locations or devices. For example, a business owner may use call forwarding to forward calls from their office phone to their mobile phone when they are out of the office. This allows them to stay connected with clients and respond to calls in a timely manner.
What Is Call Diverting?
Call diverting is another term for call forwarding, and the two terms are often used interchangeably. However, some telephone companies use the term “call diverting” to refer specifically to the act of diverting calls from one phone number to another. Like call forwarding, call diverting allows users to redirect incoming calls to a different phone number or device.
Call diverting is often used in similar situations as call forwarding. For example, an individual may use call diverting to forward calls from their home phone to their mobile phone when they are away from home. This allows them to stay connected with family and friends and respond to calls in a timely manner.
What Are The Key Differences Between Call Forwarding And Call Diverting?
While call forwarding and call diverting are similar features, there are a few key differences between them. The main difference is the terminology used, as some telephone companies use the term “call diverting” to refer to the act of diverting calls to a different phone number. Additionally, some call forwarding features may offer more advanced options, such as the ability to forward calls to multiple phone numbers or to set up custom forwarding rules.
In practice, the differences between call forwarding and call diverting are relatively minor. Both features allow users to redirect incoming calls to a different phone number or device, and both are useful for managing calls in a variety of situations. Ultimately, the choice between call forwarding and call diverting will depend on the specific needs and preferences of the user.
How Do I Set Up Call Forwarding Or Call Diverting?
To set up call forwarding or call diverting, users typically need to contact their telephone company or use an online management tool. Some telephone companies offer manual setup options, which can be accessed by dialing special codes on the phone. For example, some telephone companies use the code *72 to set up call forwarding. Users will typically need to dial the code, followed by the phone number they want to forward calls to.
Once call forwarding is set up, users can typically activate and deactivate the feature as needed. This can be done using the same codes or by accessing the online management tool. Users may also need to customize their call forwarding settings to meet their specific needs. For example, they may want to set up different forwarding rules for different times of the day or for specific phone numbers.
Can I Use Call Forwarding Or Call Diverting With A VoIP Phone System?
Yes, call forwarding and call diverting can be used with a VoIP (Voice over Internet Protocol) phone system. In fact, many VoIP phone systems offer advanced call forwarding features, such as the ability to forward calls to multiple phone numbers or to set up custom forwarding rules. To use call forwarding or call diverting with a VoIP phone system, users will typically need to access the system’s online management tool or contact the VoIP provider for assistance.
Using call forwarding or call diverting with a VoIP phone system can be particularly useful for individuals and businesses with remote workers or multiple office locations. VoIP phone systems offer a range of advanced features, including call forwarding, that can help users manage calls and collaborate with team members more effectively.
Are There Any Limitations To Using Call Forwarding Or Call Diverting?
Yes, there may be some limitations to using call forwarding or call diverting. For example, some telephone companies may charge additional fees for call forwarding or diverting services. Additionally, some call forwarding features may not be compatible with all types of phone numbers or devices. Users should check with their telephone company to determine any limitations or restrictions on using call forwarding or diverting.
Another limitation of call forwarding or diverting is that it may not work with all types of calls, such as toll-free calls or international calls. Users should check with their telephone company to determine whether call forwarding or diverting will work with these types of calls. Additionally, users should be aware that call forwarding or diverting may affect the caller ID information that is displayed on the recipient’s phone.