Are you tired of experiencing a black screen when you make or receive calls on your phone? You’re not alone. This frustrating issue can occur on any device, whether it’s a smartphone or a tablet. In this article, we’ll explore the possible causes of a black screen during calls and provide you with step-by-step solutions to resolve the issue.
Understanding The Causes Of A Black Screen During Calls
Before we dive into the solutions, it’s essential to understand the potential causes of a black screen during calls. Here are a few possibilities:
Software Issues
Software glitches or bugs can cause your screen to go black during calls. This might be due to a problem with the phone’s operating system, a faulty app, or a conflict between different software components.
Hardware Problems
Hardware issues, such as a faulty proximity sensor or a malfunctioning display, can also cause a black screen during calls. In this case, the problem might be with the phone’s physical components rather than the software.
Proximity Sensor Issues
The proximity sensor is responsible for detecting when your phone is close to your ear during a call. If the sensor is faulty or blocked, it can cause the screen to go black.
Troubleshooting Steps To Resolve The Black Screen Issue
Now that we’ve explored the possible causes, let’s move on to the troubleshooting steps. Follow these steps to resolve the black screen issue on your device:
Step 1: Restart Your Device
Sometimes, a simple reboot can resolve the issue. Restart your device and see if the problem persists. This will close all running apps and background processes, which might be causing the issue.
Step 2: Check For Software Updates
Ensure that your device is running the latest software version. Go to your device’s settings, click on “About phone” or “System update,” and check if there are any pending updates. Install the updates, and then try making a call to see if the issue is resolved.
Step 3: Disable Power Saving Features
Power-saving features can sometimes cause issues with the screen during calls. Try disabling these features to see if it resolves the problem. Go to your device’s settings, click on “Battery” or “Power saving,” and disable the features.
Step 4: Check The Proximity Sensor
As mentioned earlier, a faulty proximity sensor can cause a black screen during calls. Check the sensor for any blockages, such as dust or dirt, and clean it gently with a soft cloth. You can also try disabling the proximity sensor to see if it resolves the issue.
Step 5: Use The Safe Mode
Safe mode can help you diagnose if the issue is caused by a third-party app. Enable safe mode on your device, and then try making a call to see if the problem persists. If the issue is resolved, it’s likely that a third-party app is causing the issue.
Advanced Troubleshooting Steps
If the above steps don’t resolve the issue, you may need to try more advanced troubleshooting steps.
Step 1: Factory Reset Your Device
A factory reset will wipe all data on your device, so make sure to back up your data before proceeding. Go to your device’s settings, click on “Backup & reset,” and select “Factory data reset.”
Step 2: Check For Hardware Issues
If you suspect that the issue is caused by a hardware problem, you may need to visit a authorized service center for further assistance.
Device-Specific Solutions
Some devices may have specific solutions for the black screen issue during calls. Here are a few examples:
IPhone Users
If you’re an iPhone user, you can try the following solutions:
- Go to Settings > General > Accessibility > Reset
- Disable and re-enable the “Raise to Listen” feature
- Try disabling the “Proximity Sensor” in the Settings app
Android Users
If you’re an Android user, you can try the following solutions:
- Go to Settings > Display > Advanced > Rotation > Auto-rotate screen
- Disable and re-enable the “Proximity sensor” in the Settings app
- Try resetting the “System UI” app
Preventing The Black Screen Issue In The Future
To prevent the black screen issue from occurring in the future, make sure to:
- Keep your device’s software up to date
- Avoid blocking the proximity sensor with phone cases or screen protectors
- Avoid exposing your device to extreme temperatures or physical stress
- Use a high-quality screen protector to protect your device’s screen
By following the troubleshooting steps and solutions outlined in this article, you should be able to resolve the black screen issue on your device. Remember to always handle your device with care, and take steps to prevent the issue from occurring in the future.
| Device | Solution |
|---|---|
| iPhone | Disable and re-enable the “Raise to Listen” feature |
| Android | Disable and re-enable the “Proximity sensor” in the Settings app |
Remember, if none of these solutions work, it’s always best to visit a authorized service center for further assistance.
Q1: Why Does My Screen Go Black When I Make A Call?
A: There are several reasons why your screen might go black when you make a call. One of the most common reasons is due to a proximity sensor issue. The proximity sensor is responsible for detecting when you bring your phone close to your ear during a call. If the sensor is faulty or obstructed, it can cause the screen to go black, making it difficult to navigate or access other features while on the call.
In addition to the proximity sensor issue, other factors like a malfunctioning ambient light sensor, software bugs, or even hardware damage can also cause your screen to go black during calls. To resolve the issue, you’ll need to troubleshoot and identify the root cause.
Q2: How Can I Prevent My Screen From Going Black During Calls?
A: One of the simplest ways to prevent your screen from going black during calls is to disable the proximity sensor during calls. However, this may not always be practical or convenient. Alternatively, you can try adjusting the screen timeout settings on your phone, increasing the time before the screen goes dark, or turning off the auto-lock feature.
To adjust your screen timeout settings, go to your phone’s settings, then select the ‘Display’ or ‘Screen’ option. From there, you can adjust the ‘Screen Timeout’ or ‘Auto-lock’ duration. If you still experience the issue after adjusting the settings, you may want to consider visiting a repair shop or contacting your phone’s manufacturer for further assistance.
Q3: What If I Have A Screen Protector Or Case On My Phone?
A: If you have a screen protector or case on your phone, it’s possible that it’s interfering with the proximity sensor. Remove the screen protector or case and test the phone to see if the issue persists. If the screen still goes black during calls, it’s likely that the issue is not related to the screen protector or case.
However, if removing the screen protector or case resolves the issue, you may want to consider using a different type of screen protector or case that won’t interfere with the proximity sensor. Some screen protectors or cases have built-in cutouts or gaps to accommodate the sensor, so it’s worth exploring those options.
Q4: Can I Fix The Issue By Restarting My Phone?
A: Sometimes, a simple reboot can resolve temporary software issues that may be causing your screen to go black during calls. Press and hold the power button on your phone until it shuts down, then press and hold it again to restart the device.
If restarting your phone doesn’t resolve the issue, you may want to try resetting your phone’s settings or performing a factory reset. However, this should be a last resort, as it will erase all your data and settings. It’s best to try other troubleshooting methods before resorting to a full reset.
Q5: What If I’ve Already Tried Restarting And Adjusting The Screen Timeout Settings?
A: If you’ve already tried restarting your phone and adjusting the screen timeout settings, it’s likely that the issue is related to a hardware problem or a more complex software issue. In this case, you may want to try recalibrating the proximity sensor or performing a system update to see if that resolves the issue.
If you’re still experiencing issues after trying these troubleshooting steps, it’s likely that you’ll need to visit a repair shop or contact your phone’s manufacturer for further assistance. A professional repair technician can diagnose and fix any hardware issues or perform a software update if necessary.
Q6: How Do I Disable The Proximity Sensor During Calls?
A: Disabling the proximity sensor during calls is a software tweak that’s available on some phone models. To disable the proximity sensor, go to your phone’s settings, select the ‘Advanced features’ or ‘Call settings’ option, and look for a toggle switch that says ‘Proximity sensor’ or ‘Auto-lock during calls’.
However, not all phone models have this feature, so you may need to check with your phone’s manufacturer to see if this option is available on your device. Additionally, disabling the proximity sensor may not always resolve the issue, as other hardware or software issues may be at play.
Q7: Can I Prevent My Screen From Going Black During Calls Using Third-party Apps?
A: There are some third-party apps available that claim to prevent the screen from going black during calls. However, these apps may have varying degrees of success and may require certain permissions to access your phone’s hardware or software.
In general, it’s best to approach third-party apps with caution and read reviews carefully before installing any software. Additionally, if you’re experiencing issues with your phone’s screen, it’s usually best to try troubleshooting steps recommended by the manufacturer or visit a repair shop for professional assistance.