In today’s digital age, having a mobile number linked to your bank account is crucial for smooth and secure banking transactions. Punjab National Bank (PNB) is one of the prominent public sector banks in India, with millions of customers relying on its services. However, sometimes you may need to change your registered mobile number due to various reasons such as changing your phone number, losing your phone, or switching to a new service provider. In this article, we will walk you through the process of changing your mobile number in PNB, addressing common queries and frequently encountered issues.
The Importance Of Updating Your Mobile Number In PNB
PNB uses your registered mobile number to send important notifications, alerts, and OTPs (One-Time Passwords) for transactions. If you do not update your mobile number in PNB, you may miss critical alerts and struggle to complete transactions. Furthermore, if you have changed your mobile number and do not update it in PNB, you may face difficulties in receiving the OTP required for online transactions.
Why You Need To Update Your Mobile Number In PNB?
There are several reasons why you may need to update your mobile number in PNB:
- You have changed your phone number and need to update it in your PNB account.
- You have lost your phone and need to register a new mobile number with PNB.
- You are experiencing difficulties receiving OTPs and alerts on your current mobile number.
- You have switched to a new service provider and need to update your mobile number with PNB.
What Are the Consequences of Not Updating Your Mobile Number in PNB?
If you do not update your mobile number in PNB, you may face the following consequences:
- Missed notifications and alerts for transactions, which can lead to unauthorized transactions or missed payment deadlines.
- Inability to complete online transactions due to non-receipt of OTPs.
- Difficulty in resetting your internet banking password or retrieving your customer ID.
Methods To Change Your Mobile Number In PNB
PNB offers several methods to change your registered mobile number:
Method 1: Update Mobile Number Through PNB Internet Banking
To update your mobile number through PNB internet banking, follow these steps:
- Log in to your PNB internet banking account using your customer ID and password.
- Click on the “Account Information” or “Profile” section, depending on the internet banking platform you are using.
- Look for the “Mobile Number” or “Contact Details” option and click on it.
- Enter your new mobile number and confirm it by entering the OTP sent to your new mobile number.
- Save the changes and log out of your internet banking account.
Method 2: Update Mobile Number Through PNB Mobile Banking App
To update your mobile number through the PNB mobile banking app, follow these steps:
- Log in to your PNB mobile banking app using your customer ID and password or MPIN.
- Tap on the “Account” or “Profile” section, depending on the app version you are using.
- Look for the “Mobile Number” or “Contact Details” option and tap on it.
- Enter your new mobile number and confirm it by entering the OTP sent to your new mobile number.
- Save the changes and log out of your mobile banking app.
Method 3: Update Mobile Number Through PNB ATM
To update your mobile number through a PNB ATM, follow these steps:
- Visit a PNB ATM and insert your debit card.
- Select the “Account Update” or “Profile Update” option.
- Choose the “Mobile Number Update” option and enter your new mobile number.
- Confirm the changes and collect the receipt.
Method 4: Update Mobile Number Through PNB Branch
To update your mobile number through a PNB branch, follow these steps:
- Visit a PNB branch near you and meet the customer service representative.
- Fill up the “KYC Update Form” or “Mobile Number Update Form” and attach the required documents, such as your ID proof and address proof.
- Submit the form and required documents to the customer service representative.
- Collect the acknowledgement receipt and save it for future reference.
Documents Required To Update Mobile Number In PNB
To update your mobile number in PNB, you may need to provide the following documents:
- ID proof (Aadhaar card, PAN card, passport, etc.)
- Address proof (Aadhaar card, driving license, passport, etc.)
- Proof of existing mobile number (mobile bill, SIM card, etc.)
Common Queries And Issues While Updating Mobile Number In PNB
Some common queries and issues that customers may face while updating their mobile number in PNB include:
- What is the process to update my mobile number in PNB?
- How long will it take to update my mobile number in PNB?
- Can I update my mobile number online or do I need to visit a branch?
- What documents do I need to provide to update my mobile number in PNB?
Troubleshooting Tips For Updating Mobile Number In PNB
If you encounter any issues while updating your mobile number in PNB, try the following troubleshooting tips:
- Check your internet connection or mobile data signal strength.
- Ensure that you enter the correct OTP sent to your new mobile number.
- Verify that you have entered the correct mobile number and confirm it.
- Try updating your mobile number through a different method, such as through the mobile banking app or ATM.
In conclusion, updating your mobile number in PNB is a straightforward process that can be completed through various methods. By following the steps outlined above and providing the required documents, you can ensure that your mobile number is updated in your PNB account, enabling you to receive critical notifications and alerts, and complete transactions smoothly.
What Is The Need To Update My Mobile Number In PNB?
Updating your mobile number in PNB account is crucial to ensure you receive timely updates and notifications about your transactions. It also helps in securing your account as you will receive an OTP on your registered mobile number for various transactions. If your mobile number has changed and you haven’t updated it in your account, you might miss critical transaction alerts and may face difficulties in performing online transactions.
In case you have changed your mobile number and the previous number is no longer in use, it is recommended to update it in your PNB account at the earliest. This can be done by visiting the PNB ATM, bank branch, or through PNB net banking. The mobile number update process is straightforward and can be completed within a few minutes.
What Are The Requirements To Update My Mobile Number In PNB?
To update your mobile number in PNB, you need to provide required documents and information. You should have your PNB account number, old mobile number (if you have it), new mobile number, and your identity proof. The identity proof can be your PAN card, Aadhaar card, driving license, or passport. You will also need to visit the PNB ATM, bank branch, or use PNB net banking to initiate the process.
Additionally, it is recommended to ensure you have a registered mobile number that is currently in use. This is because you will receive an OTP on your new mobile number for verification purposes during the update process. If you don’t have an active mobile number, you won’t be able to complete the update process.
Can I Update My Mobile Number In PNB Through The Mobile App?
PNB provides a mobile banking app called PNB One, which enables users to manage their accounts, pay bills, and perform various other transactions on the go. However, this app does not support mobile number updates directly. To update your mobile number, you will need to visit the nearest PNB ATM or bank branch, or use PNB net banking.
You can also use the mobile app to initiate the mobile number update request and generate a reference number. However, you will still need to visit the nearest bank branch or ATM to complete the verification process with your identity proof.
How Long Does It Take To Update My Mobile Number In PNB?
The time required to update your mobile number in PNB depends on the method you choose. If you update your mobile number through PNB net banking, it can be done instantly. You just need to log in to your account, navigate to the mobile number update section, and enter your new mobile number to receive an OTP for verification.
If you visit the PNB ATM or bank branch, the mobile number update process typically takes a few minutes. You need to fill a request form, provide your identity proof, and verify your new mobile number by entering an OTP. In some cases, the update might take 24-48 hours to get reflected in your account, but it usually doesn’t take that long.
Will My Account Be Debited Or Charged For Updating My Mobile Number In PNB?
Updating your mobile number in PNB usually doesn’t incur any charges. If you visit the PNB ATM or bank branch to update your mobile number, you will not be charged any fee. However, it is recommended to confirm with the bank representative or check the PNB website to confirm the charges.
If you use PNB net banking to update your mobile number, you will also not be charged any fee. However, in case you use an SMS facility or any other third-party service to update your mobile number, you might incur some charges.
What If I Forgot My Old Mobile Number And Can’t Access It?
In case you have forgotten your old mobile number and can’t access it, you need to visit the PNB bank branch to update your mobile number. You will need to provide your identity proof, account number, and new mobile number to the bank representative. They will guide you through the process and help you update your mobile number.
You might need to fill a request form, provide your identity proof, and verify your new mobile number by entering an OTP that will be sent to your new mobile number. In some cases, the bank might request additional documents or verification to ensure your account safety and security.
How To Confirm If My Mobile Number Is Updated Successfully In PNB?
Once you have updated your mobile number in PNB, you will receive a confirmation message on your new mobile number and an email to your registered email ID. The confirmation message will state that your mobile number has been successfully updated.
Additionally, you can log in to your PNB net banking account or mobile app to confirm if the mobile number has been updated. You can also call the PNB customer care number to verify if the update has been successful. If you have any doubts or concerns, you can also visit the nearest PNB branch or ATM to confirm the update status.