If you own an LG TV and have been experiencing the frustrating issue of constantly being notified that a new external input is connected, you’re not alone. This article aims to explore the possible solutions and troubleshooting tips to resolve this problem. Whether it’s a faulty cable or a glitch in the TV’s software, we’ll guide you through the steps to help fix the issue and enjoy uninterrupted viewing on your LG TV.
Understanding The Common Causes Of The “New External Input Is Connected” Message
When your LG TV repeatedly displays the message “New External Input Is Connected,” it can be frustrating and disruptive to your viewing experience. Understanding the common causes of this message is the first step in troubleshooting the issue.
One possible cause is a loose or faulty cable connection. Check all the physical connections between your LG TV and the external devices, such as HDMI cables, AV composite cables, and USB cables. Ensure that they are securely plugged in and not damaged.
Another potential cause is a problem with the HDMI connection. HDMI cables can sometimes become loose or faulty, resulting in intermittent connectivity issues. Troubleshoot the HDMI connection by checking the cable, trying a different HDMI port on your TV, or testing the device on another TV.
If you are using an AV composite connection, make sure the cables are correctly connected to the corresponding color-coded ports on both the TV and the external device. If there are any loose connections or damaged cables, replace them.
Similarly, if you’re using a USB connection, check if the USB cable is securely connected and if the device is recognized by the TV. Sometimes, compatibility issues may arise due to incompatible file formats or devices.
By understanding these common causes, you can proceed to the appropriate troubleshooting steps to resolve the “New External Input Is Connected” message on your LG TV.
Checking The Physical Connections And Cables
When faced with the annoying “New External Input Is Connected” message on your LG TV, the first step is to inspect the physical connections and cables. Often, loose or faulty connections can trigger this alert.
Start by examining the HDMI cable, ensuring it is securely plugged into both the TV and the external device. If necessary, unplug and re-plug the cable to ensure a tight connection. Additionally, check for any physical damage such as frayed or bent pins that may interfere with the signal transmission.
Similarly, if you are using AV composite connections, verify that the cables are properly connected to their corresponding color-coded ports on both the TV and the external device. Make sure they are snugly attached and not loose.
If you are relying on a USB connection, ensure that the USB cable is securely plugged into both the TV and the external device. Moreover, verify that the device is powered on, as some TVs display the “New External Input Is Connected” message when they detect a connected but inactive USB device.
By thoroughly inspecting and addressing any physical connection issues, you can effectively troubleshoot and resolve the “New External Input Is Connected” problem on your LG TV.
Troubleshooting The HDMI Connection
When your LG TV keeps saying “New External Input Is Connected,” the issue could often be related to problems with the HDMI connection. HDMI (High-Definition Multimedia Interface) is the most common method of connecting devices such as cable boxes, game consoles, and streaming devices to your television.
To troubleshoot the HDMI connection issue, start by checking the physical connections. Ensure that the HDMI cable is securely plugged into both the TV and the external device. Verify that the cable is not damaged or frayed.
If the physical connections are fine, try using a different HDMI cable to rule out any cable-related issues. You can also connect the external device to a different HDMI port on your TV.
Another step is to power cycle both the TV and the connected device. Turn off both devices, unplug them from the power source, wait for a few minutes, and then plug them back in and turn them on.
If the problem persists, access your TV’s settings and navigate to the HDMI settings. Look for options like “HDMI Control” or “CEC” and disable them. These features sometimes cause compatibility issues with certain devices.
If none of these troubleshooting steps work, you may need to reset the HDMI ports on your LG TV. Refer to the specific model’s user manual or contact LG customer support for detailed instructions.
By following these troubleshooting tips, you can resolve HDMI connection issues and eliminate the recurring “New External Input Is Connected” message on your LG TV.
Resolving Issues With The AV Composite Connection
If your LG TV keeps saying “New External Input Is Connected” when using the AV composite connection, there are several troubleshooting steps you can take to resolve the issue.
First, check the physical connections between the TV and the AV composite device. Ensure that the cables are securely plugged into the correct ports on both the TV and the device. Sometimes, loose or improperly connected cables can trigger the error message.
If the connections are secure, inspect the cables for any visible damage or wear. If you notice any issues, it may be necessary to replace the cables with new ones. Faulty or damaged cables can result in poor signal transmission, leading to the error message.
Another troubleshooting step is to try connecting the AV composite device to a different input port on the TV. This can help determine if the issue lies with a specific port or the device itself.
If the issue persists, you can try resetting both the TV and the AV composite device to their factory settings. This can help clear any software glitches that may be causing the error message.
In some cases, updating the software and firmware on your LG TV may also resolve the issue. Check the LG website or user manual for instructions on how to update the software and firmware.
By following these troubleshooting steps, you should be able to resolve most issues related to the AV composite connection on your LG TV.
Dealing With Problems Related To The USB Connection
If your LG TV keeps displaying the “New External Input Is Connected” message when using a USB connection, there are a few troubleshooting steps you can take to resolve the issue.
First and foremost, ensure that the USB device you are connecting is compatible with your LG TV. Some older devices or those with incompatible file formats may not be recognized by the TV, leading to the error message. Try connecting a different USB device to see if the issue persists.
Inspect the USB cable for any signs of damage or wear. A faulty cable can also lead to connectivity issues. If you find any issues with the cable, replace it with a new one.
Check the USB port on your LG TV for any physical damage or debris. Use compressed air or a soft brush to clean out any dirt or dust that may be affecting the connection.
Updating the firmware on your LG TV can also help resolve compatibility issues with USB devices. Check the LG website for any available firmware updates and follow the instructions provided to install them.
If the problem still persists after trying these troubleshooting steps, it is recommended to contact LG customer support for further assistance. They can provide more specific guidance based on your TV model and help resolve the issue.
Updating The Software And Firmware On Your LG TV
Updating the software and firmware on your LG TV can help resolve the issue of the “New External Input Is Connected” message. Software and firmware updates are essential as they improve the functionality, performance, and compatibility of your TV.
To update the software, start by connecting your TV to the internet. You can do this either through a wired or wireless connection. Once connected, navigate to the settings menu on your LG TV and locate the software update section. Here, you will find an option to check for updates.
If an update is available, download and install it following the on-screen instructions. It is recommended to keep your TV connected to the internet so that it can automatically check for updates and install them when available.
Updating the firmware of your LG TV is a similar process. You can check for firmware updates in the same section of the settings menu. If a firmware update is available, download and install it to ensure your TV has the latest features and bug fixes.
Regularly updating the software and firmware on your LG TV can help prevent the “New External Input Is Connected” message from appearing and ensure a smooth viewing experience.
Adjusting The Settings On Your LG TV To Prevent The Message
If your LG TV keeps displaying the annoying “New External Input Is Connected” message frequently, adjusting the settings on your TV can help prevent this issue. Here are some troubleshooting tips to resolve it:
1. Turn off the Simplink or HDMI-CEC feature: Sometimes, the Simplink or HDMI-CEC feature can cause the TV to detect external devices even when they are not connected. To disable this feature, navigate to the Settings menu on your TV, select the General tab, and turn off Simplink or HDMI-CEC.
2. Switch off Quick Start+: Quick Start+ is a feature that allows your TV to power up quickly. However, it may increase the chances of false detection of external inputs. Head to the Settings menu, select the General tab, and disable Quick Start+ to see if it resolves the issue.
3. Disable AnyNet+: AnyNet+ is a feature similar to Simplink or HDMI-CEC but is specific to Samsung devices. If you have multiple Samsung devices connected to your LG TV, disabling AnyNet+ might help. Navigate to the Settings menu, select the General tab, and switch off AnyNet+.
4. Reset the TV to factory settings: If all else fails, you can perform a factory reset on your LG TV. Keep in mind that this will erase any personalized settings and preferences you have made. To reset, go to the Settings menu, select the General tab, and choose the option to reset your TV to factory settings.
By adjusting these settings, you can potentially solve the issue of the constant “New External Input Is Connected” message on your LG TV.
Contacting LG Customer Support For Further Assistance
If all else fails and you are still encountering the frustrating “New External Input Is Connected” message on your LG TV, it may be time to reach out to LG customer support for expert assistance. LG’s customer support team is highly trained and knowledgeable in troubleshooting and resolving issues specific to their products.
To contact LG customer support, you have a few options. Firstly, you can visit LG’s official website and navigate to the support section. There, you will find valuable resources such as FAQs, user manuals, and troubleshooting guides. Additionally, LG provides a live chat feature where you can communicate directly with a support representative to get real-time assistance.
Alternatively, you can call LG’s customer support hotline, which is available during specified business hours. Calling allows you to explain your issue in detail and receive personalized guidance from a knowledgeable support agent.
When reaching out to LG customer support, make sure to have your TV’s model number and serial number handy, as they may be requested for identification purposes. By contacting LG’s customer support, you can ensure that you receive the most relevant and effective solutions for your specific TV model and issue.
FAQ
1. Why does my LG TV keep saying “New External Input Is Connected”?
There could be several reasons why this error message keeps appearing on your LG TV. It could be due to a loose HDMI cable connection, a faulty HDMI port on either the TV or the external device, or an issue with the TV’s software or settings.
2. How can I troubleshoot the “New External Input Is Connected” issue on my LG TV?
To troubleshoot this issue, start by checking the HDMI cable connection. Ensure that it is securely connected to both the TV and the external device. If the connection is secure, try using a different HDMI cable or testing the device on another TV to determine if the issue lies with the cable or the TV. Additionally, updating the software on your LG TV or performing a factory reset may resolve any software-related issues that could be causing this error message.
3. What if the “New External Input Is Connected” message persists despite troubleshooting?
If the error message continues to appear even after troubleshooting the HDMI connection and performing software updates, there may be a hardware issue with either the TV or the external device. In this case, contacting LG customer support or seeking professional assistance would be advisable to further diagnose and resolve the problem.
The Bottom Line
In conclusion, if your LG TV keeps saying that a new external input is connected, there are several solutions and troubleshooting tips you can follow to address the issue. Firstly, check all the physical connections and ensure they are securely plugged in. Secondly, try resetting the TV and updating its software. Additionally, make sure that the connected devices are compatible with the TV and functioning properly. If the problem persists, contacting LG customer support for further assistance may be necessary. By following these steps, you should be able to resolve the issue and enjoy uninterrupted viewing on your LG TV.